Shipping policy

WE CURRENTLY SHIP TO THE UK MAINLAND ONLY!!

Our shipments are sent via DPD Local or DHL.
We aim to ship all orders on Tuesdays weekly. In some cases the order may have to go out on Wednesday and our team would contact you if we forsee that
 
 

    PLEASE NOTE: All orders containing perishables should be placed by 6 pm on Sundays. Contact islandlovegourmet@gmail.com.

     

    SHIPPING TERMS

    • All orders containing perishable items are sent via DPD Local (Next Day) or DHL next day

     

    SHIPPING COST

    The appropriate shipping costs are calculated during checkout based on the weight and dimensions of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

     

     

     

     TERMS & CONDITIONS FOR (PERISHABLE) ITEMS

    All of our chilled products are perishable items. Please bear in mind that when you make a purchase from us you agree to the following: 

    • You must ensure someone is available to receive your package within 24 hours.
    • If you cannot be home, please request the courier to deliver to your neighbour. If you use this option, it must be done as soon as you receive the very first message from the courier. If you change your mind on delivery date, make sure call us on 07721807590 by 8 PM (Sunday) to postpone your order. Remember that after your order is dispatched, your package must be delivered within 24 hours.
    • Once you receive your package, take out the chilled products and place them in the fridge immediately.
    • If you change the delivery date, address or any information that might delay your parcel, we are no longer liable, and we will not be able to process any refund or exchanges  
    • Any discrepancy, signs of deterioration, damage or anything unusual with the products must be reported within 24 hours from delivery (Pictures must be provided)  
    • You agree that even though all parcels with chilled items are sent on a 24 hours delivery service, there are some circumstances beyond our power where the parcel cannot be delivered on time, some examples are: Weather Conditions, Traffic, Road works, Christmas period, Van Failures.
    • If the parcel is in transit for more than 24 hours, the products will be safe even when the temperature is not below 8 degrees.
    • If you authorize our couriers to leave your parcel in a safe place, we accept no responsibility if it goes missing, please collect your parcel as soon as possible.

     

    Please ensure you check your shipping address as unfortunately we cannot be held responsible for any delays due to the incorrect address being given.